Dear Customer,Thank you for choosing Bamberzon's handmade bamboo products! Below is a detailed explanation of our shipping process and policies:

Shipping Origin

All Bamberzon products are shipped directly from China. Our warehouse, located in [City Name], China, has a professional logistics team and comprehensive storage facilities to ensure your order is processed and delivered efficiently and safely.

Shipping Time

Under normal circumstances, we promise to process and ship your order within 48 hours of your successful online purchase. We strive to get your order into the logistics process as soon as possible to minimize your waiting time.

Order Processing and Logistics Distribution

Our order processing system will automatically match the appropriate logistics partner based on the shipping address you provided when placing your order on our website. Most addresses can receive our products smoothly, but if you are in a region with special logistics restrictions (such as remote mountainous areas, islands, or areas not covered by logistics due to local policies), we may encounter delivery difficulties even though our website allows you to place an order.

Handling of Special Situations

In such cases, our customer service team will promptly contact you to explain the situation and discuss order cancellation. We will reach out to you through the contact information you provided during checkout (such as email, text message, or phone call) to ensure you are informed of any changes to your order status. After the order is cancelled, we will process a refund for you as soon as possible according to your payment method, and the refund will typically be returned to your account within 3-5 working days.

Logistics Information Tracking

Once your order is shipped, we will provide you with a detailed tracking number and link, allowing you to monitor your package's progress in real-time. You can track your order through our official website, customer service hotline, or directly on the logistics company's official website by entering the tracking number.

Other Notes

1. Order Information Accuracy: Please carefully check your shipping address, contact information, and other details when placing your order to ensure accurate and timely delivery. We will not be responsible for any delivery failures or delays caused by incorrect information provided by you.
2. Force Majeure: In rare cases, factors such as natural disasters, public health emergencies, or traffic restrictions may cause shipping delays or logistics disruptions. We will keep you informed and update the estimated delivery time as soon as possible.
3. Product Stock Availability: Although we strive to ensure that all products displayed on our website are in stock, due to the real-time nature of order processing, occasional stock shortages may occur. If this happens, we will notify you immediately and provide solutions such as waiting for restocking or cancelling the order and processing a refund.

Bamberzon is committed to providing you with a high-quality and efficient shopping experience. If you have any questions or need assistance during the shopping process, please don't hesitate to contact our customer service team. We are here to serve you.

Bamberzon